Questions, answered.

Upload 4 photos for the best results. Include front, both sides, back, and a few close-ups of the face and markings. More variety helps us capture every detail.

Natural light photos work best. Avoid blurry, dark, or heavily filtered images. The more clearly we can see your pet's features, the better the likeness.

Yes! There is a notes field at checkout where you can tell us about any special markings, personality, or details you want us to capture.

You can make changes within 24 hours of placing your order by emailing service@furbit.com. After crafting begins, changes may not be possible.

Yes. Our artisans study every photo you provide and handcraft each detail — fur colour, markings, eye shape — to match your pet as closely as possible.

Yes. We send you a preview photo before shipping. If you are not happy, we will make adjustments until you are satisfied.

Absolutely. The more unique your pet, the more we love the challenge. Please describe any special features in the order notes.

Yes. Many customers order a replica to honour a pet that has passed. We treat every memorial order with the greatest care and sensitivity.

We will revise it. Our 100% Likeness Promise means we keep refining until you love it, or we will make it right.

Most orders are completed and shipped within 4–6 weeks. Rush options may be available — contact us for details.

Yes. We ship to the UK, US, Europe, Australia, and most countries worldwide. Free shipping.

Because every piece is custom-made, we do not accept returns for change of mind. However, if your item arrives damaged or significantly different from the approved preview, we will replace it.

Keep it away from direct sunlight and moisture. Dust gently with a soft dry brush. Avoid handling the flocking with wet hands.

No. Our products are decorative keepsakes, not toys, and are not suitable for children under 14.